Last updated: 10 November 2023

1. Introduction

Stormcloak Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).

This policy sets out how we will collect, use, disclose and protect your personal information.

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see privacy.org.nz.

2. Changes to this policy

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.

3. Who we collect your personal information from

We collect personal information about you from:

  • you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products
  • third parties where you have authorised this or the information is publicly available.

If possible, we will collect personal information from you directly.

4. How we use your personal information

We will use your personal information:

  • to provide services and products to you
  • to market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
  • to improve the services and products that we provide to you
  • to respond to communications from you, including a complaint
  • to conduct research and statistical analysis (on an anonymised basis)
  • to protect and/or enforce our legal rights and interests, including defending any claim
  • for any other purpose authorised by you or the Act.

5. Specific information collected

If while running our game, you have enabled the automatic upload of crash data and a crash or exception occurs, the following information may be shared with us over the internet, so we can help improve the game for other players:

  • the stacktrace of the crash, including any relevant debug data
  • the version of the game running and its dependencies
  • your locale
  • the name and version of your operating system
  • the name and version of your graphics card
  • recent game performance in FPS
  • the total, and available, memory and hard drive space
  • the world state of your game at the time of the crash

If you have enabled the automatic upload of play data, the following information may be shared with us over the internet at regular intervals:

  • your unique, but anonymous, player GUID
  • recent game performance in FPS
  • how long you have been playing the game
  • the current world state of the game

In both cases, this information should not contain any personally identifying information and will only be used to improve our game.

In Adaptory, you can permanently enable or disable ALL data collection by going into Options > Data collection, or by launching the game with the command line argument --privacy (“privacy mode”).

6. Disclosing your personal information

We may disclose your personal information to:

  • any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
  • other third parties (for anonymised statistical information)
  • a person who can require us to supply your personal information (e.g. a regulatory authority)
  • any other person authorised by the Act or another law (e.g. a law enforcement agency)
  • any other person authorised by you.

A business that supports our services and products may be located outside New Zealand. This may mean your Personal Information may be held and processed outside New Zealand.

6.1. Google Analytics

We may collect information about your activity on the website using the third party tool Google Analytics. This information is collected so that we may identify page popularity, site performance, user activity, and/or user interface issues, so that we can continually improve our websites and your browsing experience. This information is stored securely by Google, as detailed in their Data privacy and security policy.

User and event data collected with Google Analytics is retained for up to 26 months, as per their data retention policies. You may choose to opt-out from Google Analytics.

6.2. Rollbar

We may collect information about your activity with any of our games using the third party tool Rollbar. This information is collected so that we may identify crashes, errors, and/or any other issues, so that we can continually improve our games and your gameplay experience. This information is stored securely by Rollbar, as detailed in their Privacy policy.

You may choose to opt-out of this data collection from within the game (see above).

6.3. Mixpanel

We may collect information about your activity with any of our games using the third party tool Mixpanel. This information is collected so that we may identify game performance and gameplay progress, so that we can continually improve our games and your gameplay experience. This information is stored securely by Mixpanel, as detailed in their Privacy policy.

You may choose to opt-out of this data collection from within the game (see above).

7. Protecting your personal information

We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.

8. Accessing and correcting your personal information

Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

If you want to exercise either of the above rights, email us at privacy@stormcloak.games. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.

9. Internet use

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.

10. Cookies

We may use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website.

11. Contacting us

If you have any questions about this privacy policy, our privacy practices, or if you would like to request access to, or correction of, your personal information, you can contact us at privacy@stormcloak.games.